Complaints

If you wish to register a complaint, please contact:

Sarah Carlin

‍Two10 Investment Services Ltd.
8 Berry Lane
Longridge
PR3 3JA

Sarah.Carlin@Two10InvestmentServices.co.uk

We take all complaints seriously and have established procedures for the fair, reasonable and prompt handling of complaints. A summary of our internal complaints handling procedures is available on request.

We will acknowledge your complaint promptly and keep you informed of its progress.

Financial Services Complaints

If you are not satisfied with our final response, or if eight weeks have passed since you first raised your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service free of charge.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk

Data Protection Complaints

If your complaint relates to how we collect, use, store or otherwise process your personal data, please contact us in the first instance using the details above so that we can investigate and attempt to resolve the matter.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk